144 lines
3.8 KiB
C++
144 lines
3.8 KiB
C++
/*
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* Copyright 2009-2017 Alibaba Cloud All rights reserved.
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*
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* Licensed under the Apache License, Version 2.0 (the "License");
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* you may not use this file except in compliance with the License.
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* You may obtain a copy of the License at
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*
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* http://www.apache.org/licenses/LICENSE-2.0
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*
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* Unless required by applicable law or agreed to in writing, software
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* distributed under the License is distributed on an "AS IS" BASIS,
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* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
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* See the License for the specific language governing permissions and
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* limitations under the License.
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*/
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#ifndef ALIBABACLOUD_CCC_MODEL_GENERATEAGENTSTATISTICREPORTRESULT_H_
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#define ALIBABACLOUD_CCC_MODEL_GENERATEAGENTSTATISTICREPORTRESULT_H_
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#include <string>
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#include <vector>
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#include <utility>
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#include <alibabacloud/core/ServiceResult.h>
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#include <alibabacloud/ccc/CCCExport.h>
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namespace AlibabaCloud
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{
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namespace CCC
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{
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namespace Model
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{
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class ALIBABACLOUD_CCC_EXPORT GenerateAgentStatisticReportResult : public ServiceResult
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{
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public:
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struct DataList
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{
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struct GenerateAgentStatistic
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{
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struct Inbound
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{
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long totalWorkTime;
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long totalHoldTime;
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long averageHoldTime;
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long satisfactionSurveysOffered;
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long callsOffered;
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long maxRingTime;
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float satisfactionIndex;
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long callsHandled;
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long satisfactionSurveysResponded;
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long totalRingTime;
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float handleRate;
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long totalTalkTime;
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long averageRingTime;
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long maxTalkTime;
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long averageWorkTime;
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long maxWorkTime;
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long averageTalkTime;
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long maxHoldTime;
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};
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struct Outbound
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{
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long totalDialingTime;
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long totalWorkTime;
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long totalHoldTime;
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long averageHoldTime;
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long satisfactionSurveysOffered;
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float satisfactionIndex;
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long satisfactionSurveysResponded;
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long averageDialingTime;
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long callsAnswered;
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long totalTalkTime;
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long callsDialed;
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long totalDialingTime1;
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long maxDialingTime;
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long maxTalkTime;
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long averageWorkTime;
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long maxWorkTime;
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long averageTalkTime;
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long maxHoldTime;
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float answerRate;
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};
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struct Overall
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{
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long totalCalls;
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long totalWorkTime;
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long totalHoldTime;
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long averageHoldTime;
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long satisfactionSurveysOffered;
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float satisfactionIndex;
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long satisfactionSurveysResponded;
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long totalTalkTime;
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long maxTalkTime;
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long averageWorkTime;
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long maxWorkTime;
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long averageTalkTime;
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long maxHoldTime;
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};
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long totalReadyTime;
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Overall overall;
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std::string loginName;
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std::string skillGroupIds;
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long totalBreakTime;
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std::string instanceId;
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std::string recordDate;
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Inbound inbound;
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Outbound outbound;
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long averageReadyTime;
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std::string skillGroupNames;
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long totalLoggedInTime;
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std::string agentId;
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std::string agentName;
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long maxReadyTime;
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float occupancyRate;
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};
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int totalCount;
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int pageSize;
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int pageNumber;
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std::vector<GenerateAgentStatistic> list;
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};
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GenerateAgentStatisticReportResult();
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explicit GenerateAgentStatisticReportResult(const std::string &payload);
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~GenerateAgentStatisticReportResult();
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DataList getDataList()const;
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std::string getMessage()const;
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int getHttpStatusCode()const;
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std::string getCode()const;
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bool getSuccess()const;
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protected:
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void parse(const std::string &payload);
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private:
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DataList dataList_;
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std::string message_;
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int httpStatusCode_;
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std::string code_;
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bool success_;
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};
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}
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}
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}
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#endif // !ALIBABACLOUD_CCC_MODEL_GENERATEAGENTSTATISTICREPORTRESULT_H_
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